Refund Policy

At Vixen Lux, we want you to be completely satisfied with your purchase. That’s why we proudly offer an industry-leading 365-day return and exchange policy for eligible products. This policy ensures that you can shop with confidence, knowing we stand behind the quality of our products and your satisfaction.

1. Eligibility for Returns and Exchanges

1.1 Conditions for Return

To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: Return or exchange requests must be initiated within 365 days of the delivery date.
  • Condition: The item must be unused, unworn, and in its original packaging with all tags and labels intact.
  • Proof of Purchase: A valid order number or receipt must accompany the return.

1.2 Non-Returnable Items

The following items are not eligible for returns or exchanges unless defective:

  • Earrings and body jewelry (for hygiene reasons).
  • Personalized, engraved, or custom-made items.
  • Gift cards or promotional items.

2. Initiating a Return or Exchange

2.1 Return/Exchange Process

To initiate a return or exchange:

  1. Contact Us: Email our support team at returns@vixenlux.com or visit the Returns Portal on our website. Provide your order number and reason for the return or exchange.
  2. Approval: Once approved, you will receive a Return Authorization Number (RAN) and detailed instructions.
  3. Prepare the Item: Repackage the item securely in its original packaging, include your proof of purchase, and attach the return label (if applicable).

2.2 Shipping Returns

  • Address: All returns should be sent to:
    Vixen Lux Returns
    1434 Ferry St SE, Salem, OR, 97301
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Policy

3.1 Refund Eligibility

Refunds are issued to the original payment method once the returned item has been received and inspected.

  • Timeline: Refunds are processed within 7–10 business days of receiving the return.
  • Partial Refunds: Items returned in a condition not meeting our eligibility criteria may qualify for a partial refund, determined at our discretion.

3.2 Non-Refundable Charges

  • Original shipping fees are non-refundable, except for defective items or errors on our part.
  • Gift wrapping or customization fees are non-refundable.

4. Exchange Policy

We offer hassle-free exchanges for eligible items:

  • If you prefer a different size, color, or product, we will process the exchange once the original item is received.
  • If the requested exchange item is unavailable, you may choose an alternative or request a refund.

5. Defective or Damaged Items

If you receive a defective or damaged item:

  1. Contact us within 14 days of receiving the item at returns@vixenlux.com with photos of the damage or defect.
  2. We will arrange for a replacement, exchange, or refund at no additional cost to you.

6. Lost or Incorrect Items

6.1 Missing Items

If an item is missing from your order, contact us within 14 days of delivery. We will promptly resolve the issue by shipping the missing item or offering a refund.

6.2 Incorrect Items

If you receive the wrong item, please notify us immediately. Return the incorrect item, and we will ship the correct product at no cost to you.

7. International Returns

For customers outside the United States:

  • Return shipping fees are the customer’s responsibility.
  • Customs duties, taxes, or fees incurred during the return process will not be reimbursed by Vixen Lux.

8. Additional Information

8.1 Care Instructions

Jewelry care is essential to maintaining the quality and longevity of your purchase. Returns due to improper care or misuse may not be accepted.

8.2 Sale Items

Sale or discounted items are eligible for return or exchange unless marked as Final Sale on the product page.

9. Contact Us

For any questions or assistance with returns and exchanges, contact us:

  • Email: returns@vixenlux.com
  • Phone: (Customer service number coming soon!)
  • Address:
    Vixen Lux Returns
    1434 Ferry St SE
    Salem, OR 97301

We are here to ensure your experience with Vixen Lux is nothing short of exceptional.