Shipping & Delivery Information

At Vixen Lux, we aim to provide a seamless shopping experience, including transparent and reliable shipping. Every order is treated with care, and we’re committed to ensuring your purchase reaches you safely and on time.

1. Processing Times

  • Order Processing: All orders are processed within 1–5 business days after purchase.
  • Quality Assurance: To ensure you receive the finest products, each item is carefully inspected before shipping.
  • Shipping Confirmation: Once your order ships, you will receive a confirmation email with tracking details.

2. Estimated Delivery Times

Our products are shipped directly from our trusted manufacturing partners in the U.S., Europe and China. The estimated delivery times are as follows:

  • United States: 8–20 business days.
  • Canada: 10–22 business days.
  • United Kingdom & Europe: 10–25 business days.
  • Australia & New Zealand: 10–20 business days.
  • Other Regions: 15–30 business days.

2.1 Tracking Your Order

  • Every order includes a tracking number for real-time updates on your shipment’s status.
  • Tracking information may take up to 5 business days to update after dispatch.

3. Shipping Costs

  • Standard Domestic Shipping (US): Free For All Purchases
  • Standard International Shipping (US): Free For All Purchases
  • Expedited Domestic Shipping: (Currently unavailable)
  • Expedited International Shipping: (Currently unavailable)

4. Split Shipments

To ensure the quickest delivery possible, your order may be shipped in multiple packages if it contains more than one item. Each package will have its own tracking information.

5. Delays and Exceptions

While we strive to meet our delivery timelines, occasional delays may occur due to:

  • Customs processing in your country.
  • Public holidays or peak shopping seasons.
  • Weather conditions or unforeseen logistical challenges.

If your order is delayed beyond the estimated time frame, please contact our support team for assistance.

6. Lost or Missing Packages

If your package is lost during transit:

  1. Contact our support team at shipping@vixenlux.com with your order number.
  2. We will work with our shipping partners to locate or replace your package promptly.

7. Order Tracking and Updates

You can track your order at any time using the tracking link provided in your confirmation email. If you have questions about your shipment’s status, our team is here to assist.

8. International Orders

  • Customs and Duties: International shipments may be subject to customs duties or taxes, which are the buyer’s responsibility.
  • Delays: Customs inspections may occasionally delay delivery.

9. Questions About Shipping?

If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out:

Thank you for choosing Vixen Lux. We’re committed to delivering your order with care and ensuring your experience is exceptional from start to finish.