Terms of Service

Welcome to Vixen Lux! These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

Please read these Terms carefully, as they contain important information about your rights, obligations, and limitations when using our website.

1. General Information

1.1 About Us

Vixen Lux is an online retailer offering premium women's jewelry, accessories, and select fashion items. We aim to provide high-quality, stylish products curated for our customers.

1.2 Eligibility

By accessing our website, you confirm that you are:

  • At least 18 years old or have parental/guardian consent.
  • Fully capable of entering into legally binding contracts under applicable law.

1.3 Updates to Terms

We may update these Terms at any time without prior notice. The most current version will always be available on our website. Continued use of the site after changes signifies your acceptance of the revised Terms.

2. Products and Pricing

2.1 Product Descriptions and Materials

While we strive to provide accurate descriptions, Vixen Lux does not guarantee that product details, images, or colors will be error-free. Jewelry materials (e.g., S925 sterling silver, moissanite, zircon, or alloy/tin) are described to the best of our knowledge.

  • Sterling silver items may tarnish naturally over time; care instructions are provided to prolong their lifespan.
  • For moissanite and zircon jewelry, slight variances in stone quality or cut may occur.

2.2 Pricing and Currency

Prices are listed in USD. We reserve the right to change prices at any time without prior notice. Any promotions or discounts are subject to specific terms. Taxes, duties, or customs fees may apply based on your location and are the buyer's responsibility.

2.3 Errors in Pricing or Availability

In the event of a pricing or inventory error, Vixen Lux reserves the right to cancel or amend an order. If this occurs, you will be notified promptly, and any payments made will be refunded.

3. Orders and Payments

3.1 Order Acceptance

Vixen Lux reserves the right to refuse or cancel any order for any reason, including but not limited to:

  • Fraud prevention or suspicion.
  • Errors in product description, pricing, or availability.
  • Violation of these Terms.

Order confirmation emails are not a guarantee of order acceptance.

3.2 Payment Methods

We accept major credit cards, PayPal, and other methods as displayed at checkout. All transactions are securely encrypted. Vixen Lux does not store your payment information.

3.3 Cancellations and Modifications

Orders may be canceled or modified within 24 hours of placement by contacting support. Beyond this period, changes may not be possible due to processing.

4. Shipping and Delivery

4.1 Shipping Times

Estimated shipping times are displayed during checkout. Delays due to customs, holidays, or carrier issues are beyond our control.

4.2 Shipping Costs

Shipping fees are calculated based on your location and the size of your order. Free shipping promotions, if offered, are subject to specific terms and exclusions.

4.3 Lost or Damaged Shipments

  • Vixen Lux is not liable for packages lost or damaged during transit.
  • If your package is lost, please contact the shipping carrier with your tracking number.

4.4 Incorrect Addresses

Orders shipped to incorrect addresses provided by the customer will not be eligible for refunds or reshipment. Please verify your address before checkout.

5. Marketing and Communications

5.1 Email Subscriptions

By providing your email address, you agree to receive marketing communications, including newsletters, promotional offers, and updates from Vixen Lux. You can opt-out of these emails at any time by clicking the "unsubscribe" link included in every email.

5.2 SMS Marketing

If you opt into SMS notifications, you agree to receive text messages regarding order updates, promotions, and announcements. Message and data rates may apply. Reply "STOP" to opt out of SMS communications.

5.3 Affiliate Links and Promotions

Our website may include affiliate links to third-party products or services. Vixen Lux may earn a commission for purchases made through these links. This does not impact the price you pay or the quality of the recommendations provided.

6. Returns, Refunds, and Exchanges

6.1 Return Policy

We offer a 90-day return policy for eligible items. Products must be unused, in original packaging, and include proof of purchase.

6.2 Non-Returnable Items

For hygiene reasons, the following items are not eligible for return unless defective:

  • Earrings and body jewelry.
  • Personalized or custom-made items.

6.3 Refunds and Processing

Refunds will be processed within 7–10 business days after receipt of returned items. Shipping fees are non-refundable unless the return is due to an error on our part.

6.4 Exchanges

Exchanges may be offered on a case-by-case basis, subject to stock availability.

7. Intellectual Property and Use of Content

All content on the Vixen Lux website, including text, images, graphics, logos, and designs, is the exclusive property of Vixen Lux. Unauthorized reproduction, distribution, or use of this content is prohibited.

8. Limitation of Liability

Vixen Lux is not liable for:

  • Indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Losses due to errors in product descriptions, availability, or pricing.
  • Allergic reactions or misuse of products. Please review product materials and care instructions carefully.

Our maximum liability is limited to the amount you paid for the product in question.

9. Dispute Resolution

Any disputes or claims related to these Terms or your use of our website will be resolved through binding arbitration in the state of Oregon, USA.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state of Oregon.

11. Force Majeure

Vixen Lux is not responsible for delays or failure to perform caused by events beyond our control, such as natural disasters, strikes, government actions, or internet outages.

12. Contact Information

For questions or concerns about these Terms, please contact us:

  • Email: support@vixenlux.com
  • Mailing Address: Vixen Lux, 1434 Ferry Street apt 1, Salem, OR 97301

Thank you for choosing Vixen Lux. We value your trust and strive to provide you with exceptional products and service!