At Vixen Lux, we want you to love your jewelry! If you're not completely satisfied with your purchase, we offer a hassle-free 365-day return and exchange policy. Simply return your item in its original condition, and we’ll process your refund or exchange once it’s received. Please note, shipping costs are non-refundable, and items must be returned in their unused, undamaged state. If you need assistance with a return or refund, our customer support team is happy to help guide you through the process. Your satisfaction is our priority!